The phone rings
Calls arrive during appointments. The clinic needs a first point of contact.
Case study · Cocoon
A clinic that listens. Content in her own voice.
A bilingual reception line, a content studio and website chat for Dr. Laura Benhaim, a Montréal chiropractor. The Therapeutic Cocooon / MTL Chiro.
Case study · Cocoon
While care happens, the clinic keeps moving.
Ideas wait
Newsletters stay unwritten, even when there is plenty to share.
Two communities
MTL Chiro patients and The Therapeutic Cocooon community have different needs.
Case study · Cocoon
Three tools. One thoughtful system.
Sophie welcomes the caller in French or English.
Illustrative workflow. Select a step to explore it.
See all three tools
01 / Sophie, on the phone
She answers in French and English, checks availability in the Jane calendar, texts a booking link and records callback requests.
Twilio · ElevenLabs · Google Gemini02 / The content studio
A voice note becomes a short debrief, then newsletter and social post drafts. The practitioner reviews, edits and schedules every send.
Next.js · Firebase · Gemini · Whisper · Gmail · Resend03 / Website chat
French and English support grounded in the clinic’s own information.
Clinic-specific informationCase study · Cocoon
One call. A clear next step.
Illustrative example — scripted French dialogue, not a real call.
SophieBonjour, Cocoon Thérapeutique, c’est Sophie. Comment puis-je vous aider?
CallerJe voudrais prendre rendez-vous.
SophieJe peux consulter les disponibilités et vous envoyer le lien de réservation par texto.
CallerJ’aimerais aussi parler à la clinique.
SophieJe peux consigner une demande de rappel pour l’équipe.
Text to the caller
Here is the clinic’s booking link: [Jane link]. Choose your appointment directly in Jane.
For the team: a callback request is recorded. Sophie does not confirm an appointment on the patient’s behalf.
Case study · Cocoon
From a voice note to approved content.
Speak
Dr. Laura Benhaim records a voice note.
Clarify
A short debrief brings out the ideas and context.
Draft
The studio prepares the newsletter and social posts in her voice.
Approve
She reviews, edits and schedules. Nothing goes out without her approval.
A style profile learns from what she approves or rejects. Email goes out in batches, with an unsubscribe link in every message and unsubscribed contacts excluded.
Case study · Cocoon
Facts, with their dates.
April 4, 2026
Sophie went live
Project started in February 2026.
100+
Calls handled
As of October 14, 2026.
2,967
Patient contacts managed
Imported from Jane App · April 2026.
FR + EN
Bilingual reception
Phone and website chat.
Source: Cocoon project brief supplied by Lusona, October 14, 2026. No revenue, conversion or time-saved results are claimed.
Case study · Cocoon
Your business could be the next case.
Let’s explore what your team could hand over to a system built around the way it works.
Lusona Autonomous · Montréal