At all hours
Facebook listings generate conversations during the day and into the evening.
Case study · Location Signature
Case studyEvery listing answers, even at 11 p.m.
Location Signature, a residential leasing business in Montréal. A French-first agent, with English available, meets each inquiry where it arrives.
Case study · Location Signature
When inquiries outpace availability.
Limited capacity
One person cannot answer every message.
The right context
The answer must stay grounded in the unit from the listing.
Case study · Location Signature
How the agent works
A prospective tenant contacts the listing by phone, email or Messenger.
Illustrative workflow. Select a step to explore it.
See system details
Case study · Location Signature
One agent. Three ways in.
Messenger
ManyChat handles replies to Facebook listings. Lusona provides the agent, grounded in the relevant listing.
Website chat
The same agent welcomes prospects on the leasing website.
Phone and SMS
The ElevenLabs voice agent handles intake by phone. Twilio supports SMS.
Case study · Location Signature
A conversation that moves the inquiry forward.
Illustrative Messenger example, not a real client conversation.
Prospect: Hello, I’m interested in the unit in this listing.
Agent: Hello! When are you looking to move?
Prospect: Next month. Can I view it?
Agent: I can help you reach the viewing booking link.
Case study · Location Signature
Qualify. Book. Hand off.
01 / Understand
The agent qualifies the applicant through conversation.
02 / Arrange
A Calendly link supports viewing bookings.
03 / Alert
An SMS alerts the team when a lead is ready for human attention.
Case study · Location Signature
Follow-up no longer depends on memory.
On arrival
Each new lead receives a welcome email and SMS in French or English.
Each morning
A morning digest brings inquiries together for the team.
On Mondays
Leads that have gone quiet for 7 days are flagged.
Case study · Location Signature
Rules evolve with the conversations.
Gemini · Airtable · Twilio · ElevenLabs · Resend · ManyChat · Make.com · Vercel
One shared base
Units, leads, conversations and agent rules live in Airtable.
A nightly process
A nightly job tunes the rules from conversations.
Without redeployment
Changing a rule in Airtable changes the agent’s behaviour.
Case study · Location Signature
Your business could be the next case.
Let’s explore a system built around your team’s work.
Lusona Autonomous, Montréal