Immediate inquiries
Resellers message on WhatsApp and want current stock pricing.
Case study · Wholesale WhatsApp agent
LiveA WhatsApp seller grounded in real stock.
For a wholesale distributor in the Dominican Republic. The agent is live and answering buyers in Spanish and French.
Case study · Wholesale WhatsApp agent
An accurate quote starts with the right inventory.
Changing prices
Answers must reflect the inventory records.
A busy team
Message volume stretches the team’s ability to respond quickly.
Case study · Wholesale WhatsApp agent
How the agent works
A buyer asks about available stock on WhatsApp, in Spanish or French.
Illustrative workflow. Select a step to explore it.
See system details
Case study · Wholesale WhatsApp agent
The scope, in numbers.
24/7
WhatsApp answers, every day of the year.
1,160+
Inventory items available to the agent, per the supplied brief.
3 to 8 seconds
Target reply time, not a measured median.
48 h
Validity of every quote.
2 languages
Spanish and French.
7 tools
Actions connected to inventory and sales follow-up.
Source: project brief supplied by Lusona, October 2026.
Case study · Wholesale WhatsApp agent
Seven tools, one sales role.
Stock
Look up items actually available.
Photos
Send product photos.
Client tier
Check the client’s tier.
Margin
Use the margin calculation tool.
PDF quote
Create a quote valid for 48 hours.
Order log
Log the order.
Human handoff
Hand off to a person when requested.
Case study · Wholesale WhatsApp agent
An answer grounded in stock.
Illustrative example, with no actual client product or price.
Comprador: Buenos días, ¿tiene inventario disponible?
Agente: Voy a consultar el inventario actual para usted.
Comprador: ¿Puede enviarme una cotización?
Agente: Puedo preparar una cotización PDF con los artículos disponibles. Tendrá una validez de 48 horas.
Case study · Wholesale WhatsApp agent
The portal keeps the team in control.
Inventory and records
Inventory, clients and orders are together in the portal.
An Excel upload
The point-of-sale system has no API. The team updates stock by Excel upload, not automatic synchronization.
Test before replying
A chat simulator lets the team test the agent before conversations with buyers.
Twilio WhatsApp · Claude · Firebase · Next.js · Vercel
Case study · Wholesale WhatsApp agent
Your volume. Your scenario.
A simulation from your numbers, not a measured client result.
0
After-hours inquiries covered / day
0Orders represented at your rate / day
0Corresponding value / day, in your currency
Inquiries × after-hours share × current close rate. This scenario assumes coverage at the target reply time. It does not measure additional orders or a conversion lift.
Case study · Wholesale WhatsApp agent
Your business could be the next case.
Let’s explore a system built around your team’s work.
Lusona Autonomous, Montréal